Shipping policy
Shipping Policy
At STARS, every order is made and prepared with care. Please review the processing and shipping information below before placing your order.
Order Processing
Orders typically take 3–5 business days to process before they are shipped.
Processing time includes preparing your order, producing or fulfilling your items, quality checking, and preparing your package for shipment.
Processing times may occasionally take longer during product launches, high-demand periods, holidays, or other circumstances outside of our control.
Shipping
Once your order has finished processing, it will be shipped using the available shipping method selected at checkout.
Estimated shipping times are provided at checkout and are estimates rather than guaranteed delivery dates.
Shipping times may vary depending on your location, shipping carrier, weather, holidays, and other circumstances outside of STARS' control.
Processing time is separate from shipping time.
For example, an order may take 3–5 business days to process, followed by the estimated shipping time shown at checkout.
Tracking
Once your order has shipped, you will receive tracking information at the email address provided during checkout.
Tracking information may take some time to update after your package is handed to the carrier.
Shipping Delays
STARS is not responsible for delays caused by shipping carriers, weather, customs, incorrect or incomplete shipping information, or other circumstances outside of our control.
If your package appears to be delayed or lost, please contact us at Support@starsapparel.shop and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address at checkout.
If you notice that you entered an incorrect address, contact us as soon as possible. We cannot guarantee that we will be able to change the address after an order has been processed or shipped.
Questions about shipping?
Contact us at: